Frequently Asked Questions

Everything you need to know about shopping with OG Singapore

What are the available delivery options and charges?

We offer standard doorstep delivery across Singapore. Shipping is free for orders above $80, while a flat fee of $5 applies to orders below that amount.

What is your return and exchange policy?

Items can be returned or exchanged within 7 days of receipt, provided they are in original condition with tags intact. Please bring the item and original invoice to any OG outlet.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayNow, and various digital wallets including GrabPay and ShopeePay for a seamless checkout experience.

Can I earn OG Member points for online purchases?

Yes, simply log in to your OG Member account before checking out to earn points. Points will be credited to your account once the order is successfully delivered.

How can I track the status of my order?

Once your order is dispatched, you will receive an email notification containing a tracking number and a link to our courier partner's tracking portal.

Are the products sold online the same as those in-store?

While we strive to offer our full range online, some exclusive in-store items may not be available. However, all products sold online are 100% authentic and meet our quality standards.